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Case Study for Individuals

Sarah requested coaching after realising the negative impact her behaviour could have on those around her. She was extremely sceptical about coaching and believed that how others responded to her was their issue. After six sessions Sarah took full responsibility for her behaviour and understood where it came from. She was actively making different choices and feedback from both her line manager and colleagues was very positive.

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As soon as Sarah and I began working together it became clear that she was most comfortable meeting away from work in an informal setting and we therefore agreed to meet at a coffee shop. In addition to agreeing this, at our first meeting we discussed her outcome and her complete ownership for this as well as setting up an initial agreement for 6 sessions. She decided that she wanted to understand why she reacted negatively to others and find strategies to allow her to be honest with others without antagonising them. Her line manager approved the coaching and we agreed that there would be no direct contact between us and Sarah would chose to share with him as appropriate. In order to open up it was really important for Sarah to trust me as she found it an alien concept to speak about herself and be vulnerable. We established strong rapport from our first meeting and this, combined with asking good open questions and really listening to her replies, helped us to rapidly establish trust. This resulted in Sarah being surprised at how much she revealed about herself. During the team event we had used the Myers Briggs Type Indicator (MBTI) to explore the relationships within the team. I continued this work with Sarah and helped her to use her curiosity to be interested in discovering more about herself. It became clear that Sarah, despite presenting a façade to others of nonchalance about her place in the team, really did care about how she was perceived. Through skilful questions and examining the beliefs that we uncovered, Sarah realised that she learnt to be negative and believe the worst in others as a way of coping with life from a very young age.

Sarah and I first met when I facilitated a team event for the team to which she belonged. I offered coaching as a support mechanism after the course and she decided to pursue this despite her scepticism. As soon as Sarah and I began working together it became clear that she was most comfortable meeting away from work in an informal setting and we therefore agreed to meet at a coffee shop. In addition to agreeing this, at our first meeting we discussed her outcome and her complete ownership for this as well as setting up an initial agreement for 6 sessions. She loved to play devil’s advocate and enjoyed shocking others and causing unrest, believing she was simply being honest with people. She decided that she wanted to understand why she behaved in this way and reacted negatively to others. She wanted to find strategies to allow her to be honest with others without antagonising them. Her line manager approved the coaching and we agreed that there would be no direct contact between us and Sarah would chose to share with him as appropriate.

 In order to open up it was really important for Sarah to trust me as she found it an alien concept to speak about herself and be vulnerable. We established strong rapport from our first meeting and this, combined with asking good open questions and really listening to her replies, helped us to rapidly establish trust. This resulted in Sarah being surprised at how much she revealed about herself. During the team event we had used the Myers Briggs Type Indicator (MBTI) to explore the relationships within the team. I continued this work with Sarah and helped her to use her curiosity to be interested in discovering more about herself. It became clear that Sarah, despite presenting a façade to others of nonchalance about her place in the team, really did care about how she was perceived. Through skilful questions and examining the beliefs that we uncovered, Sarah realised that she learnt to be negative and believe the worst in others as a way of coping with life from a very young age.  Sarah realised that this was unhelpful to her in her communication as an adult and therefore made significant changes to her behaviour which had a positive impact on all those around her.